Renewals, cancellation, refunds and expiry

Subscriptions renew yearly only because the buyer agreed at checkout. Owners get an email 30 days before renewal. Cancel any time under Admin → Billing → Cancel renewal; access continues until the end of the paid year, and Resume renewal undoes it. If a renewal payment fails the status becomes Past due: update the card under Billing. When a subscription ends or is refunded, the site stays online and editable for a 30-day grace period. After that the dashboard is read-only and the public site shows an inactive notice. Data is never deleted automatically and owners/admins can export it from Billing at any time. Refund decisions are handled by Scout Stream support.